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What's New?
Media Release: Consumers need protection from insurance investigations

Almost a quarter of all calls to the Insurance Law Service hotline are about insurance investigations, raising serious concerns about tactics used by general insurance companies in claims handling and assessment. This is one of the key findings in a new report Guilty until Proven Innocent: Insurance investigations in Australia released today by the Financial Rights Legal Centre. The Report details [ More ]


As Australians face over $1 trillion personal debt crisis, advocates warn about ‘debt vultures’

MEDIA RELEASE Thursday, 3 March 2016 As Australians face over $1 trillion personal debt crisis, advocates warn about ‘debt vultures’ With ABS data showing that Australians are living with over $1 trillion of personal debt, consumer advocates are warning that an emerging industry of ‘debt vultures’ is making things worse. Debt vultures (known by regulators and industry as ‘debt management firms’) [ More ]


Holiday Hotline Closures

The Credit & Debt Hotline will be open as usual throughout the holiday period except for public holidays. The Insurance Law Service will be closed for the Christmas and New Year period from 12.00pm, EST, on the 24thDecember. We will re-open on Monday the 4th January  at 9.30am. We will not be available to take your calls or respond to web-inquiries [ More ]


New research shows struggling Australians suffering while the payday lending sector booms: Consumer groups

Consumer groups have cautioned policy makers not to fall for payday lending spin as new research from Digital Finance Analytics (DFA) shows the devastating impact of the industry on Australians struggling to make ends meet. Consumer Action Law Centre, Good Shepherd Microfinance and Financial Rights Legal Centre commissioned the report from DFA and found that nearly 30% of borrowers surveyed [ More ]


MEDIA RELEASE: ASIC report highlights exorbitant costs of rent-to-buy household goods: Consumer groups

The poorest and most vulnerable Australians are paying grossly inflated prices for household goods via “rent-to-buy” or “consumer lease” deals, as shown by a new report from the Australian Securities and Investments Commission (ASIC) released today. The report found that people receiving Centrelink payments are being charged much higher prices than the prices advertised by consumer lease providers. For two [ More ]


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