Financial Rights Legal Centre
Hotline
Call our National Debt Helpline
on 1800 007 007.
Getting Help (factsheet)

Download our printer friendly version here (PDF): Getting Help

EXTERNAL DISPUTE RESOLUTION

IF YOU HAVE A DISPUTE WITH YOUR LENDER, FINANCE BROKER, RENTAL COMPANY (GOODS OR CAR):

Financial Ombudsman Service Australia (FOS)

Ph: 1800 367 287 (1800 FOS AUS)     www.fos.org.au

GPO Box 3, Melbourne VIC 3001

Credit and Investments Ombudsman (CIO)

Ph: 1800 138 422    Fax: 02 9273 8440     www.cio.org.au

PO Box A252, Sydney South NSW 1235

IF YOU HAVE A DISPUTE WITH A TELECOMMUNICATIONS PROVIDER:

Telecommunications Industry Ombudsman (TIO)

Ph: 1800 062 058      Fax: 1800 630 614     www.tio.com.au

PO Box 276, Collins Street West VIC 8007

IF YOU HAVE A DISPUTE WITH YOUR ENERGY PROVIDER IN NSW:

Energy & Water Ombudsman NSW (EWON)

Ph: 1800 246 545      Fax: 1800 812 291     www.ewon.com.au

Reply Paid K1343, Haymarket NSW 1239

IF YOU HAVE A DISPUTE WITH A TOLLING OPERATOR

Tolling Customer Ombudsman (TCO) 

Ph: 1800 145 009     www.tollingombudsman.com.au

FREE LEGAL ADVICE AND FINANCIAL COUNSELLING

SPECIALIST CREDIT LAW ADVICE (COMMUNITY LEGAL CENTRES):

New South Wales (NSW)

Financial Rights Legal Centre

phone: 1800 007 007

financialrights.org.au

Australian Capital Territory (ACT)

Consumer Law Centre ACT

phone: 02 6257 1788

www.carefcs.org/consumer-law-centre-act.html

Victoria

Consumer Action Law Centre

phone: 1300 881 020

www.consumeraction.org.au

Western Australia (WA)

Consumer Credit Legal Service (WA)

phone: (08) 9221 7066

www.cclswa.org.au

SPECIALIST INSURANCE LAW ADVICE

NATIONAL

Insurance Law Service (national)

phone: 1300 663 464

insurancelaw.org.au

FINANCIAL COUNSELLING

To find a financial counsellor (or to talk to a financial counsellor) anywhere in Australia call:

National Debt Hotline: 1800 007 007 or visit: www.ndh.org.au

COMMUNITY LEGAL CENTRES

To find your nearest community legal centre anywhere in Australia go to National Association of Community Legal Centres at www.naclc.org.au

LEGAL AID

CONSUMER PROTECTION REGULATORS

Commonwealth:

Australian Securities & Investments Commission (ASIC)

ASIC is the Commonwealth regulator for credit, insurance, financial planning, investment and corporations.

Ph: 1300 300 630

www.asic.gov.au  /  www.moneysmart.gov.au (for consumers)

GPO Box 9827, CAPITAL CITY IN YOUR STATE

Australian Competition and Consumer Commission (ACCC)

The ACCC is the Commonwealth regulator for consumer protection and fair trading laws.

Ph: 1300 302 502

www.accc.gov.au

GPO BOX 3648, Sydney NSW 2001

STATE (NSW):

Office of Fair Trading (NSW)

The Office of Fair Trading has State responsibility for consumer protection.

Ph: 13 32 20

www.fairtrading.nsw.gov.au

PO Box 972, Parramatta NSW 2124

Last Updated: July 2017