Financial Rights Legal Centre
Hotline
Call our National Debt Helpline
on 1800 007 007.
Getting Help

Download our printer friendly version here (PDF): Getting Help

EXTERNAL DISPUTE RESOLUTION

Financial Service Provider Dispute

Financial Ombudsman Service Australia

Ph: 1800 367 287 (1800 FOS AUS)
Email: info@fos.org.au
Web: fos.org.au
Address: GPO Box 3, Melbourne Vic 3001
Fax: 03 9613 6399

Credit and Investments Ombudsman

Ph: 1800 138 422
Web: cio.org.au
Email: info@cio.org.au
Reply Paid 252, South Sydney NSW 1234
Fax: 02 9273 8440

TELECOMMUNICATIONS DISPUTE

Telecommunications Industry Ombudsman

Ph: 1800 062 058
Web: www.tio.com.au
Email: www.tioonline.com.au/consumers/new/
Address: PO Box 276, Collins Street West VIC 8007
Fax: 1800 630 614

NSW ENERGY PROVIDER DISPUTE

Energy & Water Ombudsman NSW (EWON)

Ph: 1800 246 545
Web: www.ewon.com.au
Email: complaints@ewon.com.au
Address: Reply Paid 86550, Sydney South, NSW 1234
Fax: 1800 812 291

TOLLING DISPUTE

Tolling Customer Ombudsman (TCO) 

Ph: 1800 145 009
Email: admin@tollingombudsman.com.au
Web: tollingombudsman.com.au
NSW/Vic Address: PO Box 7095 Hawthorn North Vic 3122
Qld Address: PO Box 2615 Mansfield QLD 4122
Fax: 03 9853 7782

FREE LEGAL ADVICE AND FINANCIAL COUNSELLING

SPECIALIST CREDIT LAW ADVICE (COMMUNITY LEGAL CENTRES)

New South Wales (NSW)

Financial Rights Legal Centre
Ph: 1800 007 007
financialrights.org.au

Australian Capital Territory (ACT)

Consumer Law Centre ACT
Ph: 02 6257 1788
carefcs.org/consumer-law-centre-act.html

Victoria

Consumer Action Law Centre
Ph: 1800 466 477
consumeraction.org.au

South Australia (SA)

Consumer Credit Law Centre (SA)
Ph: 08 8342 1800 or 1300 886 220
cclswa.org.au

Western Australia (WA)

Consumer Credit Legal Service (WA)
Ph: 08 9221 7066
cclswa.org.au

SPECIALIST INSURANCE LAW ADVICE

National

Insurance Law Service
Phone: 1300 663 464
insurancelaw.org.au

FINANCIAL COUNSELLING

NSW

National Debt Helpline
Ph: 1800 007 007
Find a Financial Counsellor: financialrights.org.au/self-help-centre/financial-counsellor-search-tool/

National

National Debt Helpline
Ph: 1800 007 007
Find a Financial Counsellor: ndh.org.au/Talk-to-a-financial-counsellor/Find-a-financial-counsellor

COMMUNITY LEGAL CENTRES

To find your nearest community legal centre anywhere in Australia go to National Association of Community Legal Centres at naclc.org.au

LEGAL AID

CONSUMER PROTECTION REGULATORS

Commonwealth

Australian Securities & Investments Commission (ASIC)

ASIC is the Commonwealth regulator for credit, insurance, financial planning, investment and corporations.
Ph: 1300 300 630
Web: asic.gov.au  or moneysmart.gov.au (for consumers)
Address: PO Box 4000, Gippsland Mail Centre, Vic, 3841

Australian Competition and Consumer Commission (ACCC)

The ACCC is the Commonwealth regulator for consumer protection and fair trading laws.
Ph: 1300 302 502
Web: accc.gov.au
Address: GPO BOX 3648, Sydney NSW 2001

NSW

NSW Fair Trading

NSW Fair Trading has state responsibility for consumer protection.
Ph: 13 32 20
Web: fairtrading.nsw.gov.au
Address: PO Box 972, Parramatta NSW 2124

Last Updated: December 2017