Financial Rights Legal Centre
Hotline
Call our National Debt Helpline
on 1800 007 007.
Letter to Other Driver’s Insurer Disputing Amount Claimed

Instructions to Users:

Step 1: Read our Legal Information Factsheet

If you are uninsured you should consider reading our “I’ve Had A Car Accident And I’m Uninsured” factsheet.

  • Only use this letter if you are arguing the amount claimed is too much, which means you agree you owe some of it.
  • Be prepared to pay, or start paying the amount you agree you owe immediately.
  • It is important that the offer you are making to settle covers the entire dispute. The terms of an offer vary depending on the circumstances. It is strongly recommended that you seek legal advice on the terms of the offer. Call 1300 663 464.

Step 2: Find the correct address to send this letter to the other driver’s insurer

You will need to send this request to the insurer’s internal dispute resolution contact.

  • Click here to get these details from the Financial Ombudsman Australia (FOS) website [Use Find a Financial Services Provider].
  • If you cannot find the insurer using the financial service provider search function on the home pages of FOS, call 1800 367 287 and ask for the insurer’s Internal Dispute Resolution (IDR) contact details.

Step 3: Complete the questions below

  • Answer the questions below to customise your letter.
  • Once you have completed the questions click the Preview Letter button below. The letter generator will prompt you if there is missing information.
  • If you realise you need to change your answers, use the Click here to change your selections feature, above or below the previewed letter.  Do NOT use the back arrows on the address bar or you will need to start all over again.

Step 4: Copy & Paste the letter into your Email or Word program, and send it!

  • You will need to copy & paste the generated letter into your email or into a Word document in order to send the letter to the other party.
  • Once you have pasted the generated letter into your own email or Word program you can make additional changes to the main text of the letter, however we do not advise deleting any of the legal content that has been automatically generated.