We recognise this is an extremely distressing and difficult time, and we know that COVID-19 is already affecting people experiencing vulnerability. As a result there is increasing demand for our services, and we are taking many measures to ensure continuity of services. However there may be factors outside our control that impact on our ability to answer our hotlines or [ More ]
A detailed resource for financial counsellors outlining your clients’ financial rights after a bushfire.
Consumer Credit Legal Service (WA), CHOICE, Consumer Action Law Centre, Financial Counselling Australia, Financial Rights Legal Centre and Super Consumers Australia have today published policy submissions that respond to 22 of the Royal Commission’s 76 recommendations. Full consumer group submissions available on Dropbox here: https://shwca.se/BankRCSubsMar2020 After the shocking scandals of the Royal Commission, consumer groups are supportive of the Treasurer [ More ]
Collectively, our services assist thousands of Australians subjected to poor bank and insurer behaviour every year. However we are only ever able to serve a fraction of the demand. Free and independent legal assistance for people experiencing financial hardship, stress and other difficulties has been crucial to expose and subsequently address the wrongdoing found during the Banking Royal Commission. Commissioner [ More ]
Today the Government passed the first omnibus bill in the wake of the Banking Royal Commission, which consumer advocates say will help address long-standing problems with unfair insurance contracts, funeral expenses policies and mortgage broking. The Financial Sector Reform (Hayne Royal Commission Response—Protecting Consumers (2019 Measures) Act 2019 will address recommendations 4.7, 1.2 and 4.2 from the Final Report of [ More ]