Financial Rights Legal Centre
Call the National Debt Helpline
on 1800 007 007.
What's New?

Impact of COVID-19 on our Services

We recognise this is an extremely distressing and difficult time, and we know that COVID-19 is already affecting people experiencing vulnerability. As a result there is increasing demand for our services, and we are taking many measures to ensure continuity of services.  However there may be factors outside our control that impact on our ability to answer our hotlines or [ More ]

Bushfire Webinar 2020

A detailed resource for financial counsellors outlining your clients’ financial rights after a bushfire.

Consumer advocates comment on draft legislation that responds to over a quarter of banking Royal Commission recommendations

Consumer Credit Legal Service (WA), CHOICE, Consumer Action Law Centre, Financial Counselling Australia, Financial Rights Legal Centre and Super Consumers Australia have today published policy submissions that respond to 22 of the Royal Commission’s 76 recommendations.  Full consumer group submissions available on Dropbox here: After the shocking scandals of the Royal Commission, consumer groups are supportive of the Treasurer [ More ]

Legal assistance to victims of financial services wrongdoing needs boost

Collectively, our services assist thousands of Australians subjected to poor bank and insurer behaviour every year. However we are only ever able to serve a fraction of the demand. Free and independent legal assistance for people experiencing financial hardship, stress and other difficulties has been crucial to expose and subsequently address the wrongdoing found during the Banking Royal Commission. Commissioner [ More ]

MEDIA RELEASE: Consumer advocates welcome Act implementing three key Banking Royal Commission recommendations

Today the Government passed the first omnibus bill in the wake of the Banking Royal Commission, which consumer advocates say will help address long-standing problems with unfair insurance contracts, funeral expenses policies and mortgage broking. The Financial Sector Reform (Hayne Royal Commission Response—Protecting Consumers (2019 Measures) Act 2019 will address recommendations 4.7, 1.2 and 4.2 from the Final Report of [ More ]