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What's New?

MEDIA RELEASE: Predatory lender Cigno has case thrown out by Federal Court

Today the Federal Court has dismissed an application by predatory lender Cigno to overturn the financial regulator’s ban on its exploitative lending model. The Australian Securities and Investments Commission (ASIC) took swift action in September 2019 using its new product intervention powers to shut down the high cost lending model, which was causing widespread detriment in the community. Consumer groups have [ More ]


Media Release: No impact on credit files during COVID-19 pandemic – a welcome announcement by banks, say consumer advocacy groups

Consumer groups welcome the announcement by the Australian Banking Association (ABA) that bank customers applying for payment deferrals as a result of the COVID-19 pandemic will not have a missed payment or hardship flag appear on their credit file. Importantly, this approach will apply across the board to all consumer debt, including mortgages, personal loans and credit cards. Consumer advocacy organisations and banks [ More ]


Impact of COVID-19 on our Services

We recognise this is an extremely distressing and difficult time, and we know that COVID-19 is already affecting people experiencing vulnerability. As a result there is increasing demand for our services, and we are taking many measures to ensure continuity of services.  However there may be factors outside our control that impact on our ability to answer our hotlines or [ More ]


Bushfire Webinar 2020

A detailed resource for financial counsellors outlining your clients’ financial rights after a bushfire.


Consumer advocates comment on draft legislation that responds to over a quarter of banking Royal Commission recommendations

Consumer Credit Legal Service (WA), CHOICE, Consumer Action Law Centre, Financial Counselling Australia, Financial Rights Legal Centre and Super Consumers Australia have today published policy submissions that respond to 22 of the Royal Commission’s 76 recommendations.  Full consumer group submissions available on Dropbox here: https://shwca.se/BankRCSubsMar2020 After the shocking scandals of the Royal Commission, consumer groups are supportive of the Treasurer [ More ]