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Bank Announcement of Further Assistance for Customers a Timely Relief: Consumer Groups

Today’s announcement by the banking industry of further assistance to help customers experiencing financial hardship will provide some important relief to those who continue to be impacted by COVID-19.  CHOICE, Financial Rights Legal Centre, Consumer Action Law Centre and Financial Counselling Australia are at the forefront of helping people impacted by COVID-19, particularly people doing it tough.  Knowing that there [ More ]


Joint Consumer Media Release: Hayne Royal Commission insurance reforms should be introduced into Parliament in next sitting

A coalition of consumer advocacy groups is calling on the Federal Government to urgently implement much-needed reforms to the insurance industry as recommended by the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry (the Royal Commission). “These reforms must be implemented without delay as they will make a positive difference in the lives of millions of Australians [ More ]


MEDIA RELEASE: Predatory lender Cigno has case thrown out by Federal Court

Today the Federal Court has dismissed an application by predatory lender Cigno to overturn the financial regulator’s ban on its exploitative lending model. The Australian Securities and Investments Commission (ASIC) took swift action in September 2019 using its new product intervention powers to shut down the high cost lending model, which was causing widespread detriment in the community. Consumer groups have [ More ]


Media Release: No impact on credit files during COVID-19 pandemic – a welcome announcement by banks, say consumer advocacy groups

Consumer groups welcome the announcement by the Australian Banking Association (ABA) that bank customers applying for payment deferrals as a result of the COVID-19 pandemic will not have a missed payment or hardship flag appear on their credit file. Importantly, this approach will apply across the board to all consumer debt, including mortgages, personal loans and credit cards. Consumer advocacy organisations and banks [ More ]


Impact of COVID-19 on our Services

We recognise this is an extremely distressing and difficult time, and we know that COVID-19 is already affecting people experiencing vulnerability. As a result there is increasing demand for our services, and we are taking many measures to ensure continuity of services.  However there may be factors outside our control that impact on our ability to answer our hotlines or [ More ]