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Insurers are failing consumers with shoddy data practices

The insurance industry could be relying on erroneous or misleading information concerning consumers and their claims history when quoting, assessing new claims or setting premiums, a damning report commissioned by Financial Rights has found. The report Privacy Practices in General Insurance by Roger Clarke and Nigel Waters examined the data access and handling practices of general insurers, including the accuracy [ More ]


Financial Rights welcomes Australian Government’s funding commitment for the Insurance Law Service

The Financial Rights Legal Centre welcomes the Australian Government’s 2022-2023 Budget commitment of $2.5 million over two years for the centre’s Insurance Law Service. Financial Rights Legal Centre Chief Executive Officer Karen Cox said the funding came at a critical time as without it the Insurance Law Service would struggle to remain viable. “This funding will enable the Insurance Law [ More ]


Failure in Government policy sees First Nations peoples lose millions in funeral fund collapse

A coalition of community organisations which work with First Nations consumers and consumer groups are calling on the Australian Government to step in to assist policyholders who have been devastated by the sudden collapse of Aboriginal Community Benefit Fund, which traded as Youpla. Around 15,000 First Nations policyholders and their families have been left unable to pay for their funerals [ More ]


Confusing insurance definitions for extreme weather events must be standardised

Australians who face devastating property losses following natural disasters such as the recent floods confront further hardship when trying to claim on their insurance because of confusing terms and conditions and fine print limitations in their policies. A new report commissioned by Financial Rights Legal Centre has called upon the Australian Government to simplify and standardise key insurance definitions used [ More ]


Media release: Aboriginal Community Benefit Fund Pty Ltd No. 2 Pty Ltd (Youpla) in liquidation

Aboriginal and Torres Strait Islander people who have funeral insurance policies with Aboriginal Community Benefit Fund No. 2 Pty Ltd should contact Mob Strong Debt Help on Facebook and our webpage. More than 3,400 of Aboriginal and Torres Strait Islander people have lost their funeral insurance policies after it was announced that Aboriginal Community Benefit Fund No. 2 Pty Ltd [ More ]