Veda Advantage Information Services and Solutions Ltd (Veda) is being forced to refund thousands of consumers who paid to obtain credit reports under Veda’s expedited delivery deal, according to a decision handed down today by the Australian Privacy Commissioner. The Commissioner found that Veda breached a series of privacy rules when they: charged for “expedited delivery” of a credit report [ More ]
Following the slew of financial scandals Australians have faced in recent years, consumer advocates say that Australians need simple and accessible justice with reformed Ombudsman services. The Review of the Financial System External Dispute Resolution and Complaints Framework (Ramsay Review), led by Professor Ian Ramsay, today released its interim report. In response to the review, Consumer Action Law Centre, Financial [ More ]
The life insurance industry’s new code of practice is a modest step but much more work is needed to deliver good consumer protection, say Financial Rights Legal Centre and Consumer Action Law Centre. “The life industry is rightly under intense scrutiny, and an industry code of practice should deliver high standards when selling insurance and deciding people’s claims,” said Gerard [ More ]
“If you’re in debt, who is best to help you?” This is the central question posed in a new “debt dating” video launched today at www.yourfinancialrights.org The video follows the pitfalls many Australians face when looking for help with their financial problems. The video and accompanying website are part of a new financial literacy campaign aimed at steering consumers away [ More ]
The Financial Rights Insurance Law Service faces the prospect of closure because of looming government funding cuts to the community legal centre sector. This despite an ever-increasing demand for insurance advice including a 16 per cent spike in requests for insurance advice and assistance following the CommInsure scandal in March 2016. The Financial Rights Legal Centre is one of many [ More ]
