We recognise this is an extremely distressing and difficult time, and we know that COVID-19 is already affecting people experiencing vulnerability.
As a result there is increasing demand for our services, and we are taking many measures to ensure continuity of services. However there may be factors outside our control that impact on our ability to answer our hotlines or respond to email enquiries – for instance, outages in phone or internet provision, or staff absences due to sickness or self-isolation. If this should occur, we will endeavour to get services running as soon as we can, however for urgent matters you should try seeking assistance from other services such as the Australian Financial Complaints Authority (AFCA). They have established a significant event support hotline for those impacted by the COVID-19 pandemic: 1800 337 444.
Responses to the COVID-19 pandemic are continually evolving for now, and we will continue to monitor and adapt our services in response, based on the latest Government health advice.
For the most up to date information on assistance and responses to the
- National Debt Helpline’s Covid-19 Financial Survival Guide
- ASIC moneysmart.gov.au’s ’s COVID-19 – making financial decisions page
- Department of Social Services’ Coronavirus (COVID-19) information and support
- Tenants Union of NSW’s: Renting & Coronavirus: What you need to know
Please be assured that our priority remains to continue providing advice and assistance to the community, whilst doing all we can to protect the safety of our staff.