Financial Rights has undertaken a desktop audit evaluation of the family violence policies of the 47 subscribers to the General Insurance Code of Practice.
The 2020 General Insurance Code of Practice introduced new provisions requiring subscribers to have family violence policies available online for their customers by July 1 2020.
The desktop audit examined whether subscribers family violence policies met the 11 areas required to be addressed by the Insurance Council of Australia’s Guide to helping customers affected by family violence. Policies were judged as to whether they met the requirement, partly met the requirement or did not meet the requirement at all.
