Factsheets are designed to provide useful legal and practical information for consumers on a variety of financial services related topics. Factsheets are information only and should not be relied on as legal advice.
Sample letters can be used to help you send a letter to another party or government agency. Make sure you delete any information that is not relevant to your particular circumstances. They should only be used after reading the relevant fact sheet.
Know Your Financial Rights Checklists!
These Checklists are useful tools for understanding and enforcing your financial rights when you are getting a loan, dealing with an insurance investigation, or responding to a statement of claim. Print them out and take them with you when you visit a lender.
Financial Counsellor Search Tool
Put in your home postcode and this search tool will tell you what face-to-face financial counsellors are in your area.
Financial Hazards Hotlist
Our blacklist of the financial services which are the most hazardous to your financial health. Read this Hotlist for tips and tricks on how to avoid using these traps.