Financial Rights details our response to draft AFCA Responsible Lending Approach documents, highlighting where we believe consumers can and should be better served on many issues, including through the use of several case studies.
We believe that more work is required to restructure and add to these documents to ensure that they both capture all of the substantive issues and scenarios that need to be included – many of which were not addressed in prior FOS Approach documents. More work is also required to ensure that the information is presented in a more accessible form.
