Please delete all highlighted instructions before sending this letter.

Where to send the letter:
To find the contact details for your lender you should ring the Financial Ombudsman Service on 1300 780 808 or check the member contact list at www.fos.org.au or www.cosl.org.au. All lenders must be members of a dispute resolution scheme (Financial Ombudsman Service or the Credit Ombudsman Service) by July 2010 except those lenders who are no longer offering new loans or not regulated under the credit law. If you lender is not in EDR – get legal advice. 

[Your name and address]

Date: ____________________

The Manager
[Name of bank, building society or credit union]
[Name of branch]
[Address]

Dear Manager,

RE: CANCELLATION OF DIRECT DEBIT

My/Our account name:
Account No.________________

I wish to cancel the direct debit to [name of merchant] from my account effective [date/immediately]. [Delete one] Please ensure that any direct debits from that merchant are not deducted from my account. 
[for Credit Cards only] In further, I attach a copy of my letter to the merchant withdrawing my authority to direct debit my credit card 

Yours faithfully,
____________________________
[Name]
Your address:
*All account holders must sign if this is a joint account