Financial Rights Legal Centre
Hotline
Call our Credit & Debt Hotline
on 1800 007 007.
Contact Us

Credit and Debt Hotline

1800 007 007 (National)

Monday to Friday
9.30am – 4.30pm

Or send us a question through our Web Enquiry Form

Insurance Law Service

1300 663 464 (National)

Monday to Friday
9.30am – 4.30pm

Aboriginal Advice Service

1800 808 488 (National)

Monday to Friday
9.30am – 4.30pm

Telephone Interpreting Service

131 450

Administration

(02) 9212 4216

Postal Address

PO Box 538, Surry Hills NSW 2010

Media Enquiries

For media enquiries please call Drew MacRae on 0404 604 978 or email drew.macrae@financialrights.org.au

Financial Rights’ can provide comment on a range of debt, credit and insurance related issues for print, radio, television or the internet. We can provide expert commentary on issues facing consumers of financial services, offer detailed background information and, where possible, supply case studies.

PLT Volunteers

At this time we are not able to take any PLT volunteers at our office.

Complaints and feedback

Our approach

We welcome feedback and will handle complaints in a fair and open way. Every reasonable effort will be made by Financial Rights Legal Centre to resolve the complaints it receives to the satisfaction of everyone involved.

If you make a complaint, you can expect that we will:

  • treat you with courtesy, fairness and respect
  • tell you what to expect while your complaint is being looked into
  • carry out the complaint handling process in a fair and open way
  • provide reasons for decisions that are made
  • protect your privacy
  • arrange an interpreter (if required)

Who do I make a complaint to?

Complaints can be directed to any staff member, the Principal Solicitor or the Coordinator. The Coordinator will monitor the handling of the complaints and may ask the Principal Solicitor to investigate and respond if appropriate.

How do I make a complaint?

A complaint may be made in writing, by telephone or by email.  Complaints should be directed to the Coordinator, via one of the following contact methods:

By mail: PO Box 538, Surry Hills NSW 2010

OR

By phone: (02) 9212 4216

OR

By email: info@financialrights.org.au

What happens once I make a complaint?

When you make a complaint we will explain:

  • what will happen while the complaint is being dealt with
  • who will deal with the complaint
  • what will happen next, such as when you are likely to be contacted again.

If the complaint is simple then it may be resolved immediately. Where the complaint is about a more difficult matter it may take longer to resolve. Once the complaint is resolved as far as possible, you will be informed of the outcome. You may wish to raise any ongoing problems or concerns at this time.