When Adele’s car was stolen she claimed on her comprehensive insurance policy. Two weeks later her insurer said she would be paid $26,000 for the loss. As a single mum on a carer’s pension, she borrowed money from her family to buy a car. Shortly after her stolen car was found and her insurer refused to pay the full $26,000 and assessing the car for repairs. Financial Rights helped Adele to dispute the decision, as she had relied on their promise to pay out in full. To Adele’s relief, the insurer agreed to pay the original total loss.