Resources for Caseworkers
Services for Community Workers
As a specialist legal centre, the Financial Rights Legal Centre seeks to assist other community caseworkers to help their clients more effectively with issues related to credit, debt and insurance. We also encourage input from other caseworkers about financial services policy issues affecting our clients.
The following is a guide to the services and resources we offer and the procedures we use to pursue these goals.
Dedicated Caseworker/Financial Counsellor Hotline
NSW Financial counsellors can contact the dedicated Caseworker/Financial Counsellor Hotline weekdays on 1800 650 084 to access advice, assistance and support from our experienced staff financial counsellors, or where necessary a solicitor, in relation to credit, debt & insurance matters.
The Hotline operates between 9.30am and 4.30pm weekdays. If we can’t take your call please leave a message and one of our staff will contact you as soon as possible. Please do not give this number to members of the public.
Co-operative Legal Assistance
In some cases Financial Rights Legal Centre will accept the referral of a client and handle their case. Often it will be appropriate for a worker to remain involved. The extent of this involvement may vary depending on the circumstances.
Most commonly, a financial counsellor or community worker may assist a client to self-represent by drafting letters, explaining legal processes and other essential tasks with assistance from the Financial Rights Legal Centre. Our website provides sections on different topics like Financial Stress or Insurance Law where you will find information about that topic. At the top of this page you have direct links to an index of all our fact sheets and sample letters.
Use our Caseworker Hotline: 1800 650 084
Workshops and Education
Financial Rights regularly hosts training and information sessions designed to give professionals, most commonly financial counsellors and generalist CLC solicitors, the necessary knowledge and tools to help current and future clients with specialist credit, debt and insurance advice, as well as make appropriate and timely referrals to Financial Rights. We engage with state and territory Financial Counsellor Associations to develop topics of interest for financial counsellors around Australia.
Please contact the Community Legal Education Officer via firstname.lastname@example.org, if your organisation would like to arrange a training session or would simply learn more about the services that Financial Rights Legal Centre offers. The online world ensures that we can visit you wherever you are located in NSW or Australia to deliver a topic within our area of expertise, that your team is interested in hearing about.