If you are having trouble paying your electricity, water or gas bills, contact your utility provider and ask for help. Utility providers can help you in different ways, like starting a payment plan or putting you in their hardship program.
When Jan became ill, she found it difficult to make ends meet. As she recovered, Jan registered for Centrelink but her bills kept mounting up and she received a letter threatening to cut off her power if she didn’t pay immediately. Mob Strong contacted her energy provider, got Jan into their hardship program and made sure she received all the right concessions. We helped her with a money plan to cut expenses, access vouchers for other bills and set up automatic bill payments from her Centrelink income.
If you need help staying on top of your energy, water or gas bills contact your provider as soon as possible.
Getting help early can mean you avoid paying extra fees, getting into debt and the risk of being disconnected.
Your service provider may be able to offer you more affordable options such as:
If you cannot work it out with your supplier you can contact the ombudsman.
For more information about how to contact the Ombudsman check the National Debt Helpline website for more information