Service closure dates
1pm 19 December: Insurance Law Service and Credit & Debt Legal Advice Line
8pm 19 December: National Debt Helpline Webchat
4.30pm 23 December: Mob Strong Debt Help
4.30pm 24 December: National Debt Helpline
2026 New Year reopening dates
9-10am on Monday 5 January 2026: All telephone lines, online Chat and website Enquiry Forms
If you are in crisis and need emergency help like food, clothing, housing, check the AskIzzy website for support services.
If you are experiencing distress, 24/7 Crisis Support is available at Lifeline on 13 11 14 and at 13YARN (13 92 76) for First Nations Crisis Support.
We are a specialist legal centre providing advice for anyone in financial distress.
This website is designed to help you understand your financial rights and take steps to sort out debts or disputes about credit, banking and insurance.
Select a topic below or try our debt problem solver or motor vehicle accident problem solver to find what you need. If you have visited before and know what you are looking for, go straight to our Fact Sheets or Sample Letters.
Following extreme weather events people need reliable and trusted information to help understand their insurance rights. Financial Rights Legal Centre has fact sheets to help following a bushfire, flood, earthquake or storm. The storm insurance fact sheet has been accessed nearly twice as much between January to June 2024, than in the previous 6 months.
Our fact sheets about understanding an insurance policy or dealing with an insurance claim delay were both accessed more than 60% more during the same period. These online tools empower consumers to take control during a stressful time.
Our policy team advocates strongly for better consumer protections in insurance; Weathering the Storm, a publication produced by Choice, in conjunction with Financial Rights and other consumer advocates, highlights the 5 key consumer problems limiting affordability or accessibility to home and contents insurance.
Read more about our extreme weather work and more in our 2024 Annual Report.
