Following extreme weather events people need reliable and trusted information to help understand their insurance rights. Financial Rights Legal Centre has fact sheets to help following a bushfire, flood, earthquake or storm. The storm insurance fact sheet has been accessed nearly twice as much between January to June 2024, than in the previous 6 months.

Our fact sheets about understanding an insurance policy or dealing with an insurance claim delay were both accessed more than 60% more during the same period. These online tools empower consumers to take control during a stressful time.

Our policy team advocates strongly for better consumer protections in insurance; Weathering the Storm, a publication produced by Choice, in conjunction with Financial Rights and other consumer advocates, highlights the 5 key consumer problems limiting affordability or accessibility to home and contents insurance.

Read more about our extreme weather work and more in our 2024 Annual Report.