Instructions to users:
Step 1: Read our fact sheet
If you are insured, get legal advice before using this letter. Call our Insurance Law Service on 1300 663 464.
- Only use this letter if you agree you are at fault and you agree that you owe the amount the insurer is claiming. If you do not agree with the amount, get legal advice first.
- Get legal advice before using this letter. It is important that the offer you are making to settle covers the entire dispute – or that both sides are clear on the scope of what is being settled. Sometimes the other person’s insurer may chase you for damage to their customer’s car, but their customer may chase you separately for other losses not covered by the policy – like hire car costs or personal items damaged in the accident. Get legal advice on the terms of the offer and who you are sending the offer to. Call our Insurance Law Service on 1300 663 464.
If you have any questions about how or when to use this letter or if you need advice before completing it, please call our Insurance Law Service on 1300 663 464 for legal advice. Or call 1800 007 007 for financial counselling advice.
Step 2: Find the correct address to send this letter to your insurer
You will need to send this request to the insurer’s complaints department contact. Find the insurer’s complaint department details from the Australian Financial Complaints Authority (AFCA) ‘find a financial firm’ web page or you can phone AFCA on 1800 931 678 to ask for the insurer’s internal dispute resolution contact details.
Step 3: Complete the questions below
- Answer the questions below to customise your letter.
- Click the Preview Letter button below. You will be prompted if there is missing information.
- To make changes to your answers, use the Click here to change your selections feature, on the preview letter page.
Step 4: Copy & Paste the letter into your email or Word program, and send it!
- Copy & paste the letter into your email or a Word document.
- You can make other changes but be careful about changing the auto-generated content – get advice first.
- Email or post the letter to the insurer.
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Last updated: July 2019.