Diversity and Inclusion
We welcome people of any faith, culture, race, gender identity and sexual orientation, age, and disability. Please contact us for support and advice. We recognise that discrimination and poor treatment exists in society and treat all our clients with respect. We want to help empower everyone to improve their financial or insurance situation.
If you can’t use the phone or need to contact us out of hours
We understand that not everyone can use telephone services easily. It is still possible for you to get help.
For financial counselling: if you can’t access telephone advice services for any reason, the National Debt Helpline provides an online Chat service which is run by financial counsellors. It is run by a network of different financial counselling services. The live Chat service is available 9:00 am to 8.00 pm weekdays. Visit the NDH website to use the Chat feature. We also have an online enquiry form, however we strongly prefer you use Chat, as financial counsellors often need to ask follow-up questions to better understand your situation.
For legal advice: if you face barriers to being able to access our phone services (such as hearing impairment or safety concerns) and you need advice on an area we cover you can submit an online enquiry:
We will try to prioritise urgent matters but there may be delays due to very high demand for our services.
Translating and Interpreting Service
When you call, tell us what language you speak. We will organise a phone interpreter for you. Visit our Help in your Language page.
Financial Rights uses the Translating and Interpreting Service (TIS National) to help non-English speaking callers and hearing impaired callers. TIS National has access to over 2,700 contracted interpreters across Australia speaking more than 150 languages and dialects.
Accessibility features of our website
Our website complies with the Web Content Accessibility Guidelines (WCAG 2.1) which recommends a wide range of accommodations for individuals who may have difficulty reading a website.
For instance, the accessibility menu on the right hand side of our website enables visitors to the Financial Rights website to increase text size and spacing, increase contrast, highlight hyperlinks, increase the size of the cursor, switch to Dyslexia friendly fonts or implement a reading guide to the page. This menu is available on all pages of our website.
