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Reports and guides

For caseworkers

Youpla fact sheet

March 26, 2025
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The government has announced how its enduring resolution payments will work and how it will help those impacted by the collapse of ACBF/Youpla. Read this page for up to information about the Youpla support program and how you can support your clients.

Credit Reporting and Financial Hardship

March 26, 2025
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Detailed fact sheet for caseworkers about the new financial hardship information on credit reports.

Credit Reporting & Economic Abuse

March 26, 2025
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A practical guideline for financial counsellors and community workers.

The Mortgage Stress Handbook

March 26, 2025
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This handbook is a practical guide for people having trouble with their mortgage. Getting behind on your repayments for a home loan is stressful. This handbook will help guide you to get a repayment arrangement in place with your lender. It explains your options and it has sample documents you can use and a list of useful contacts.

This 2024 publication is the 5th edition of the Mortgage Stress Handbook. It was written by the Financial Rights Legal Centre and Legal Aid Commission of NSW. The Mortgage Stress Handbook was first published in 2009 by Legal Aid NSW.

The Handbook is also available online at Legal Aid NSW where you can order a free copy.

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Claudia was comprehensive in her investigation of my pds and clearly communicated what my rights are and potential next steps. I have clear next steps to respond to the insurer in this case. Claudia helped to remove the emotional charge for me from this ongoing insurance issue and given me clear steps to resolution. Thank you so much.