Financial Rights welcomes the opportunity to comment on Report One of Cameron Ralph Khoury’s independent review of the Customer Owned Banking Code of Practice (COBA Code). The Customer Owned Banking Association (COBA) agreed to resource a joint consumer submission to the current review with the Consumer Federation of Australia to consult with consumer representatives to prepare this submission.
This submission has been endorsed by:
• Financial Rights Legal Centre
• Consumer Action Law Centre
• Consumer Credit Legal Service (WA)
• Financial Counselling Australia
• Financial & Consumer Rights Council Inc.
Consumer Representatives are supportive of the overall approach to this review and the recommendations regarding style, structure and language. We have a few comments and recommendations which are set out in this submission.
