Financial Rights has worked extensively on the impact on consumers of the digital economy – particularly in the financial services sector.
We strongly support recommendations 16 through to 21 as critical regulatory infrastructure for a modern digital based economy – infrastructure that places the consumer interest at the heart of the digital bargain and baking in consumer protections to prevent harm and exploitation, increase transparency, and empower consumers.
The recommendations need to be implemented in full to ensure that Australian consumers do not end up lagging behind the rest of the world but also to ensure Australian based businesses do not end up fundamentally disadvantaged in the international digital marketplace.
