Financial Rights Legal Centre
Call the National Debt Helpline
on 1800 007 007.
Contact us

Financial Rights Legal Centre advice survey

If you have used our telephone or email advice service, we would appreciate your feedback on the quality and usefulness of our advice. Your feedback will be used to improve our service. Go to:

Advice survey

National Debt Helpline (NDH)

1800 007 007 (National)

Monday to Friday
9.30am – 4.30pm

Please note, the National Debt Helpline is answered by both Financial Rights (our service) and Uniting (NSW.ACT) which is based in Dubbo and provides telephone financial counselling, but does not have solicitors available. Our services are run separately, neither service has access to any information or advice given to or by the other service.

Or send us a question through Financial Right’s  Web enquiry form

Legal Advice Line

1800 844 949

Monday to Friday

10am – 1pm

Insurance Law Service (ILS)

1300 663 464 (National)

Monday to Friday
10am – 1pm

Closes for 2 weeks over Christmas/New Year’s break

See the website at for various resources and factsheets and a web enquiry form.

Mob Strong Debt Help (formerly the Aboriginal Advice Service)

1800 808 488 (National)

Monday to Friday
9.30am – 4.30pm

Voicemail available at all hours, if you wish to leave a message for someone to get back to you during business hours.

Translating and Interpreting Service

131 450


(02) 9212 4216

Postal address

PO Box 538, Surry Hills NSW 2010

Media enquiries

For media enquiries please contact:

Financial Rights can provide comment on a range of debt, credit and insurance related issues for print, radio, television or the internet. We can provide expert commentary on issues facing consumers of financial services, offer detailed background information and, where possible, supply case studies.

PLT volunteers

At this time we are not able to take any PLT volunteers at our office.

Feedback and complaints


Our approach

We welcome feedback and will handle complaints in a fair and open way. Every reasonable effort will be made by Financial Rights Legal Centre to resolve the complaints it receives to the satisfaction of everyone involved.

If you make a complaint, you can expect that we will:

  • treat you with courtesy, fairness and respect
  • tell you what to expect while your complaint is being looked into
  • carry out the complaint handling process in a fair and open way
  • provide reasons for decisions that are made
  • protect your privacy
  • arrange an interpreter (if required)

Who do I make a complaint to?

Complaints can be directed to any staff member, a Director or the Chief Executive Officer. The CEO will monitor the handling of the complaints and may ask the relevant Director to investigate and respond if appropriate.

How do I make a complaint?

A complaint may be made in writing, by telephone or by email.  Complaints should be directed to the CEO, via one of the following contact methods:

By mail: PO Box 538, Surry Hills NSW 2010

By phone: (02) 9212 4216

What happens once I make a complaint?

When you make a complaint we will explain:

  • What will happen while the complaint is being dealt with?
  • Who will deal with the complaint?
  • What will happen next, such as when you are likely to be contacted again?

If the complaint is simple then it may be resolved immediately. Where the complaint is about a more difficult matter it may take longer to resolve. Once the complaint is resolved as far as possible, you will be informed of the outcome. You may wish to raise any ongoing problems or concerns at this time.

Last updated: September 2021