Our values
Respect & Integrity in all our dealings with clients, stakeholders and colleagues
Quality in all our services and activities
Independence from conflicts of interest
Empathy & Compassion for the circumstances in which people find themselves
Empowerment of people to take control of their financial situation, exercise their legal rights and expect fair treatment
Inclusion in access to our services, consultation in planning our services, and promoting access to a fair and equitable marketplace and improved financial wellbeing for all
Courage to be fearless advocates for people facing exclusion, exploitation or unfair conduct
Our strategic objectives
Provide high quality legal and financial counselling services and information
- Innovate to deliver services more efficiently and with greater reach
- Use our people for more substantive service provision – less information only
- Provide training resources and advice for the community sector
- Evaluate our services with a view for continuous improvement
- Adapt our services to respond to community need and emerging issues
Promote access to justice
- Promote and grow Mob Strong Debt Help
- Implement an innovate Reconciliation Action Plan
- Promote and improve accessibility of our services to priority clients
- Ensure 90% of represented clients meet the financial difficulty indicators
Advocate for a fair and equitable financial services sector and improved financial wellbeing
- Use data to drive evidence based policy reform
- Promote and improve accessibility of our services to priority clients
- Pursue and undertake representation services including litigation in the public interest
- Advocate for accessible, quality dispute resolution services and better enforcement of the law
Support our people and our planet
- Provide a friendly, flexible and culturally safe working environment and provide staff with opportunities for growth, professional development and self-care
- Develop authoritative, well-informed policy positions and promote them through a range of strategies
- Use our work in relation to extreme weather events to advocate for greater action in relation to climate change
Position our organisation for stability and influence
- Foster strong networks to support our mission and work collaboratively for the benefit of consumers
- Develop and maintain strong relationships with existing and potential funders
- Promote our work
- Be a trusted advocate and authority in our area of expertise
- Ensure the stability and future resilience of our organisation
