Credit & Debt Legal Advice line: 1800 844 949 (NSW)
Legal issues we can advise on
- Consumer loans – mortgages, credit cards, personal loans, easy cash loans, payday loans
- Consumer leases
- Pawnbroking
- Buy now Pay later
- Wage advances
- Car/home repossessions
- Court recovery and enforcement against a caller
- Bankruptcy notices and creditors petitions
- Credit reporting
- Mistaken payments / e-payments code complaints (disputes against financial services companies)
- Unaffordable loans
- Unfair guarantees
- Excessive or unfair bank/loan fees
- Part 9 debt agreements
- Credit management firms
- Personal budgeting services
- Unpaid strata levy hardship (not other strata disputes like repairs)
Legal issues we don’t advise on
- Consumer law where there is no linked credit (for example, gym membership, doctors bills)
- Private sales (Facebook/Gumtree/Ebay purchases)
- Loans to or from individuals/family/friends
- Legal costs
- Family law
- Neighbour disputes
- Property law
- Wills and estates
- Powers of attorney/guardianship
- Payment service disputes (for example, Paypal)
- Part 10 debt agreements
- Commercial loans and leases
Insurance Law Service: 1300 663 464 (national)
Legal issues we can advise on
- Consumer Credit Insurance
- Funeral Insurance
- Home and Contents Insurance (including Floods and Bushfires)
- Income Protection
- Landlord insurance
- But only if a claim arose from a natural disaster such as bushfire, flood or tropical storm/cyclone.
- Life Insurance
- Motor Vehicle Insurance
- Where you are insured under a comprehensive or third party property policy, but we cannot advise on issues about fault. Before calling please use our motor accident problem solver and see our factsheets as they may have the information you are looking for.
- Pet Insurance
- Superannuation related Insurance
- Travel Insurance
Legal issues we don’t advise on
- Motor Vehicle Accidents – where no one is insured
- We cannot provide phone advice but see the information in our Car Accident when Uninsured factsheet and our motor vehicle accident problem solver.
- Fault in motor vehicle accidents
- Going to court in motor vehicle accident matters
- Compulsory Third Party Insurance
- Health Insurance
- Home Warranty Insurance
- Personal Injury
- Pleasure Craft
- Professional Indemnity Insurance
- Public and Product Liability
- Workers Compensation
- Claims for negligence against 3rd parties
Last updated: March 2026