First Nations advocates call for super funds to end the harm and commit to mandatory customer service standards
Advocates say the only thing super funds do well is take our money. The Australian Securities and Investments Commission (ASIC) report into superannuation claims handling released this week revealed widespread delays and distress, particularly for First Nations families. Leading First Nations advocates are calling on parliamentarians to commit to legislated mandatory customer service standards in […]
Insurance sector action plan welcomed – but consumer groups warn industry that ‘trust us’ doesn’t cut it
Consumer groups including the Financial Rights Legal Centre, Consumer Action Law Centre and Financial Counselling Australia have welcomed the Insurance Council of Australia’s (ICAs) Industry Action Plan responding to the General Insurance Code of Practice Independent Review and the 2022 Flood Inquiry Recommendations. However, for this announcement to mean anything and help rebuild consumer confidence […]
Scams laws passing a relief, but victims to face an uphill battle for redress
Consumer advocates say the passing of the Scams Prevention Framework (SPF) fills a gaping hole in the law and in time should protect many Australians from falling victim to the scourge of scams. But thousands of future victims -many of whom will lose everything to sophisticated scams- have an uphill battle for redress. “I am […]
Consumer groups welcome BNPL Regulations but sound the alarm over last-minute fee increase
Leading consumer groups have sounded the alarm over a last-minute increase to certain fees under the Federal Government’s proposal to regulate Buy Now Pay Later (BNPL). The BNPL Draft Regulations 2025 will see the introduction of long-overdue consumer protections which will make the products safer. However, a last-minute change to the regulations allows certain BNPL […]
Consumer groups welcome commitment to reducing remote grocery prices
No ratings yet. Consumer advocates respond to today’s announcement that the Albanese government will lock remote grocery prices to city prices. Quotes attributable to Lynda Edwards, Director of First Nations Policy at Financial Counselling Australia: “Financial counsellors and capability workers welcome this initiative. It recognises the fact that First Nations people are paying far too much […]
“Good start, more work to do”: Consumer groups issue report card to general insurers
Consumer groups including the Financial Rights Legal Centre, Consumer Action Law Centre and Financial Counselling Australia have welcomed the Insurance Council of Australia’s (ICAs) initial industry response to the General Insurance Code of Practice Independent Review and the 2022 Flood Inquiry Recommendations, released today and called upon the sector to respond to, and accept all […]
Advocates welcome findings of government inquiry into financial abuse
Today (5 December) the Parliamentary Joint Committee on Corporations and Financial Services will release its long-awaited report from the inquiry into the Financial Services Regulatory Framework in Relation to Financial Abuse, which commenced in April 2024. Members of the Economic Abuse Reference Group, a national network of over 50 community organisations that work with government […]
ASIC Report casts light on general insurer’s dirty little secret
Consumer groups have called on the general insurance sector to stop with the excuses and invest some of their huge profits into proper claims and complaints handling following the release of an ASIC report into abysmal internal dispute resolution practices. Quotes attributable to: Alexandra Kelly, Director of Casework, Financial Rights Legal Centre “Australians are fed […]
Consumer groups welcome passing of buy now, pay later regulations
Consumer groups have welcomed the passing of the Treasury Laws Amendment (Responsible Buy Now Pay Later and Other Measures) Bill 2024 (BNPL Bill) through the Senate last night and all of Parliament this morning. The BNPL Bill will bring buy now, pay later services within the national credit laws, so that most consumer protections that apply to other […]
Consumer advocates welcome proposed reforms to Government payment service
The Financial Rights Legal Centre, Mob Strong Debt Help, and Consumer Action Law Centre welcome the proposed reforms to Centrepay announced by Minister Bill Shorten this morning. These reforms include important consumer protections that consumer advocates across the country have been calling for. Centrepay is an invaluable service for social security recipients, but consumer advocates […]
