CEO announcement
After 25 years with the Financial Rights Legal, Karen Cox will be stepping down as CEO, the Financial Rights Legal Centre Board announced today. Ms Cox will remain at Financial Rights for the remainder of 2025 to allow for a smooth transition for the incoming CEO, for whom recruitment will begin shortly. Chair Natalie Pozdeev […]
Insurance and Credit & Debt services temporarily closed
Our Insurance Enquiry and Credit & Debt Enquiry forms and phone lines are closing at 1pm Thursday 20th of March due to a system upgrade. All services will reopen on Wednesday 26 March 2025. Insurance Law service If you have not already done so, we suggest you read through our informative insurance fact sheets to help answer […]
Service update for Christmas/New Year period
Our service hours will change during the holiday period: National Debt Helpline: open all days except public holidays NDH Chat: Closed from 8pm Friday 20 December, reopening 9am Monday 6 January Caseworker Hotline (caseworkers only service): open all days except public holidays Mob Strong Debt Help: Closed from 4:30pm Friday 20 December, reopening 9:30am Monday […]
Flood Inquiry Report provides clear roadmap to lift insurer standards
No ratings yet. Consumer groups have welcomed the release of the Final Report of the Standing Committee on Economics’ Inquiry into Insurer’s responses to 2022 Major Floods. The groups have called on the insurance sector and the Insurance Council of Australia to accept all the recommendations and implement changes to their internal processes and the […]
Slow progress on improving family violence policies offered by general insurance industry
No ratings yet. Despite meaningful improvement by some insurers, it remains a lottery for anyone unfortunate enough to need family violence support from their insurer. This was the key finding of an updated desktop audit of the family violence policies of 55 subscribers to the General Insurance Code of Practice. The purpose of the updated […]
Noble Oak has strongest family violence policy – desktop audit finds
No ratings yet. Noble Oak has the strongest family violence policy in the life insurance industry. This was the finding of a desktop audit undertaken to evaluate the family violence policies of the 15 subscribers to the Life Insurance Code of Practice required to have a family violence policy. The 2023 Life Insurance Code of […]
Service Closures during the holiday period
No ratings yet. Our services will change during the holiday period. Closed from 20 December 2023 to 2 January inclusive, reopening 3 January 2024: Credit and Debt Legal Advice Line Insurance Law Service Mob Strong Debt Help National Debt Helpline Chat (note: closes from midday on 20 December) Open from 19 December to 3 January […]
Super lobby groups fail to keep promises to consumers
Super fund lobby groups have dumped a code of conduct that could have improved how funds handle life insurance claims.
Consumer groups applaud Federal Court ruling to uphold ASIC intervention in short-term credit market
Today’s Full Federal Court decision to dismiss an application by Cigno Pty Ltd (Cigno), seeking to quash the Australian Securities and Investments Commission’s (ASIC) product intervention order to reign in short-term credit fees and charges, has been applauded by consumer advocates.
Court decision on Cigno lending model “extremely disappointing”
Today’s Federal Court decision that the lending model promoted by Cigno Pty Ltd did not breach the National Consumer Credit Protection Act (National Credit Act) is extremely disappointing, and consumer advocates have urged the Australian Securities and Investments Commission (ASIC) to appeal the decision.
