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Service update for Christmas/New Year period

Our service hours will change during the holiday period:

  • National Debt Helpline: open all days except public holidays
  • NDH Chat: Closed from 8pm Friday 20 December, reopening 9am Monday 6 January
  • Caseworker Hotline (caseworkers only service): open all days except public holidays
  • Mob Strong Debt Help: Closed from 4:30pm Friday 20 December, reopening 9:30am Monday 6 January, including Youpla
  • Insurance Law Service: Closed from 1pm Friday 20 December, reopening 10am Monday 6 January
  • Credit and Debt Legal Advice: Closed from 1pm Friday 20 December, reopening 10am Monday 6 January
  • Administration line: Closed from 4:30pm Friday 20 December, reopening 9:30am Monday 6 January

Financial Stress

Struggling to pay the bills or your loans? You are not alone. Financial Rights specialises in helping people in financial stress. Click the icon for information about options to manage your debts or when to contact us for free financial counselling or legal help. Read our checklist for legal problems we can help with.

If you are not able to call, please visit our Accessibility page.

 

Financial Abuse

Have you have been forced into taking loans? Let us help you untangle debts in your name that are not yours. Click the icon to find options to manage your situation. Even if joint loans or debts are in your name, and taken out without your knowledge – you still have options. Call for free financial counselling or legal help.

If you are not able to call, please visit our Accessibility page.

 

Insurance Law

Insurance can help Australians get back on their feet after extreme weather events, accidents, crime, illness or the death of a loved one. When things go wrong people are often traumatised, and find it hard to understand or assert their legal rights. When insurance works as expected it can be the path to recovery. Click this icon to find fact sheets to help you answer your insurance questions and concerns. Before calling read our checklist for the types of insurance we can help with.

Insurance Law Service:     1300 663 464   Monday to Friday 10am-1pm (Sydney time)

If you are not able to call, please visit our Accessibility page.

 

Extreme Weather

Have you suffered damage to your home, contents or motor vehicles after an extreme weather event? Whether affected by a cyclone, bushfire, hailstorm, earthquake or flood, Financial Rights has information that can assist with insurance questions and related disputes. Click the icon for legal information.

  • Insurance Law Service:     1300 663 464    Monday to Friday 10am-1pm (Sydney time)
  • National Debt Helpline:    1800 007 007    Monday to Friday 9.30am-4.30pm (Sydney time)

If you are not able to call, please visit our Accessibility page.

 

Mob Strong Debt Help

Mob Strong Debt Help is a free nationwide legal advice and financial counselling service for Aboriginal and Torres Strait Islander people. We have information about things like Money Problems, Debt or Insurance & Super to help you understand your rights and know when to call us.

Mob Strong Debt Help:    1800 808 488    Monday to Friday 9.30am-4.30pm (Sydney time)

If you are not able to call, please visit our Accessibility page.

 

Interpreting Service

  • Please call directly and tell us what language you speak

Media enquiries

Financial Rights can provide comment on a range of debt, credit and insurance related issues for print, radio, television or the internet. We can provide expert commentary on issues facing consumers of financial services, offer detailed background information and, where possible, supply case studies.

General Contact information

  • Postal address: PO Box 538, Surry Hills NSW 2010
  • Administration: (02) 9212 4216

Feedback Survey

If you have used our telephone or email advice service, we would appreciate your feedback on the quality and usefulness of our advice. Please give your feedback in this Advice Survey to help us improve our service.

Complaints

We welcome feedback and will handle complaints in a fair and open way. Every reasonable effort will be made by Financial Rights Legal Centre to resolve the complaints it receives to the satisfaction of everyone involved.

If you make a complaint, you can expect that we will:

  • treat you with courtesy, fairness and respect
  • tell you what to expect while your complaint is being looked into
  • carry out the complaint handling process in a fair and open way
  • provide reasons for decisions that are made
  • protect your privacy
  • arrange an interpreter (if required)

Who do I make a complaint to?

Complaints can be directed to any staff member, a Director or the Chief Executive Officer. The CEO will monitor the handling of the complaints and may ask the relevant Director to investigate and respond if appropriate.

How do I make a complaint?

A complaint may be made in writing, by telephone or by email.  Complaints should be directed to the CEO, via one of the following contact methods:

What happens once I make a complaint?

When you make a complaint we will explain:

  • What will happen while the complaint is being dealt with?
  • Who will deal with the complaint?
  • What will happen next, such as when you are likely to be contacted again?

If the complaint is simple then it may be resolved immediately. Where the complaint is about a more difficult matter it may take longer to resolve. Once the complaint is resolved as far as possible, you will be informed of the outcome. You may wish to raise any ongoing problems or concerns at this time.

Help us make a difference

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The legal service provided me with sound advice re wording based on precedents and preparation of Stat Dec. I do not know how others would ever manage. Your advice helped me get through; I had all the documentation and educational capacity to fight for justice.