EXTERNAL DISPUTE RESOLUTION
Financial service provider dispute
Australian Financial Complaints Authority (AFCA)
Ph: 1800 931 678
Email: info@afca.org.au
Web: www.afca.org.au/
Address: GPO Box 3, Melbourne VIC 3001
Telecommunications dispute
Telecommunications Industry Ombudsman
Ph: 1800 062 058
Web: www.tio.com.au
Email: www.tioonline.com.au/consumers/new/
Address: PO Box 276, Collins Street West VIC 8007
Fax: 1800 630 614
NSW energy provider dispute
Energy & Water Ombudsman NSW (EWON)
Ph: 1800 246 545
Web: www.ewon.com.au
Email: complaints@ewon.com.au
Address: Reply Paid 86550, Sydney South, NSW 1234
Fax: 1800 812 291
Tolling dispute
Tolling Customer Ombudsman (TCO)
Ph: 1800 145 009
Email: admin@tollingombudsman.com.au
Web: tollingombudsman.com.au
NSW/Vic Address: PO Box 7095 Hawthorn North Vic 3122
Qld Address: PO Box 2615 Mansfield QLD 4122
Fax: 03 9853 7782
FREE LEGAL ADVICE AND FINANCIAL COUNSELLING
SPECIALIST CREDIT LAW ADVICE (COMMUNITY LEGAL CENTRES)
New South Wales (NSW)
Financial Rights Legal Centre
Ph: 1800 007 007
financialrights.org.au
Australian Capital Territory (ACT)
Consumer Law Centre ACT
Ph: 02 6257 1788
carefcs.org/consumer-law-centre-act.html
Victoria
Consumer Action Law Centre
Ph: 1800 466 477
consumeraction.org.au
South Australia (SA)
Consumer Credit Law Centre (SA)
Ph: 08 8342 1800 or 1300 886 220
cclswa.org.au
Western Australia (WA)
Consumer Credit Legal Service (WA)
Ph: 08 9221 7066
cclswa.org.au
SPECIALIST INSURANCE LAW ADVICE
National
Insurance Law Service
Phone: 1300 663 464
insurancelaw.org.au
FINANCIAL COUNSELLING
NSW
National Debt Helpline
Ph: 1800 007 007
Find a Financial Counsellor: financialrights.org.au/self-help-centre/financial-counsellor-search-tool/
National
National Debt Helpline
Ph: 1800 007 007
Find a Financial Counsellor: ndh.org.au/Talk-to-a-financial-counsellor/Find-a-financial-counsellor
Small Business Debt Helpline
Ph: 1800 413 828
COMMUNITY LEGAL CENTRES
To find your nearest community legal centre anywhere in Australia go to National Association of Community Legal Centres at naclc.org.au
LEGAL AID
- ACT: Ph: 1300 654 314 – legalaidact.org.au
- NSW: Ph: 1300 888 529 – legalaid.nsw.gov.au
- NT: Ph: 1800 019 343 – legalaid.nt.gov.au
- QLD: Ph: 1300 651 188 – legalaid.qld.gov.au
- SA: Ph: 1300 366 424 – lsc.sa.gov.au
- TAS: Ph: 1300 366 611 – legalaid.tas.gov.au
- VIC: Ph: 1300 792 387 – legalaid.vic.gov.au
CONSUMER PROTECTION REGULATORS
Commonwealth
Australian Securities & Investments Commission (ASIC)
ASIC is the Commonwealth regulator for credit, insurance, financial planning, investment and corporations.
Ph: 1300 300 630
Web: asic.gov.au or moneysmart.gov.au (for consumers)
Address: PO Box 4000, Gippsland Mail Centre, Vic, 3841
Australian Competition and Consumer Commission (ACCC)
The ACCC is the Commonwealth regulator for consumer protection and fair trading laws.
Ph: 1300 302 502
Web: accc.gov.au
Address: GPO BOX 3648, Sydney NSW 2001
NSW
NSW Fair Trading has state responsibility for consumer protection.
Ph: 13 32 20
Web: fairtrading.nsw.gov.au
Address: PO Box 972, Parramatta NSW 2124
Last updated: October 2018.
