Contents
- 2025 Annual Report
- Jodie Rollason takes the reigns at Financial Rights
- Service update for Christmas/New Year period
1. 2025 Annual Report
The 2025 Financial Rights Legal Centre Annual Report has been published and is now available on our website.
The report provides:
- An overview of our legal advice and casework services for this period
- Mob Strong Debt Help’s achievements
- Policy and law reform outcomes we have won
- Exploration of this year’s themes focusing on Centrepay reform, the Insurance Law Service, credit reporting and our work out in the community,
- Our recent operational achievements, and much more.
This year Financial Rights won a Centrepay reform campaign after more than a decade of advocacy. This was an important outcome which will reduce harm to thousands of vulnerable consumers, but it has been a long and winding road to reform.
Over the past 2 years Financial Rights and our colleagues at Financial Counselling Australia and Marrickville Legal Centre have worked with Fair Trading NSW to address shocking practices we see in the collection of overdue strata levies. Our joint effort has helped drive strata reform throughout 2025.
Financial Rights has been operating the only free, independent, national, specialist legal service about insurance in Australia for nearly 20 years. This year is the first year we have received recurrent and sustainable funding for this service. We thought it would be a great opportunity to look back and celebrate all we have achieved in nearly 2 decades of this specialist service.
Credit reporting disputes and systemic issues have always been a core part of our credit and debt work at Financial Rights. This year credit reporting was a major focus for our policy team as we tried to clearly articulate the consumer detriment we regularly hear about through our casework. Financial Rights has been leading the consumer sector’s credit reporting law reform priorities for the last ten years, and this financial year our leadership was critical.
2. Jodie Rollason takes the reigns at Financial Rights
After 25 years of service, Karen Cox has stepped down from Financial Rights. Our Annual Report pays tribute to Karen’s contributions to the Centre.
Jodie has now formally begun her tenure as CEO. Welcome, Jodie!
3. Service update for Christmas/New Year period
Our service hours will change during the holiday period, including some closures for a longer than usual period.
- National Debt Helpline and email inquiries: Closed from 4.30pm Wednesday 24 December, reopening on 9.30am Monday 5 January 2026.
- NDH Chat: Closed from 8pm Friday 19 December, reopening 9am Monday 5 January 2025
Credit and Debt Legal Advice: Closed from 1pm Friday 19 December, reopening 10am Monday 5 January - Caseworker Hotline (caseworkers only service): Closed from 1pm 19 December, reopening on Monday 5 January 2026
- Insurance Law Service: Closed from 1pm Friday 19 December, reopening 10am Monday 5 January 2026
- Financial Rights administration: Closed from 1pm Friday 19 December, reopening 10am Monday 5 January
- Mob Strong Debt Help: Closed from 4:30pm Tuesday 23 December, reopening 9:30am Monday 5 January 2026
Wishing everyone a safe and happy holiday season!