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Building Futures not Barriers: Super That Works

Published on July 23, 2025

This new report looks closely at barriers First Nations people face when accessing their super.

What did the report ask for?

  • Super funds should help First Nations people overcome ID barriers
  • When people call their super fund, they should be culturally safe, and there should be mandatory customer service standards.
  • The ATO and super funds should be better at helping next of kin find their deceased loved one’s super.
  • There should be better funding of financial counsellors and legal support.

What’s next

You can share the report’s social media tiles and a video which can be downloaded at the Super Consumers Australia website.

We are taking this report to the government and regulators to get their support. We want the law to change. You can contact your local federal MP and let them know.

If you want to learn more about superannuation, check out:

You can find out more and download the full July 2025 Building Futures not Barriers: Super That Works report at the Super Consumers Australia website.

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Claudia was comprehensive in her investigation of my pds and clearly communicated what my rights are and potential next steps. I have clear next steps to respond to the insurer in this case. Claudia helped to remove the emotional charge for me from this ongoing insurance issue and given me clear steps to resolution. Thank you so much.