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Australians who face devastating property losses following natural disasters such as floods, storms and bushfires confront further hardship when trying to claim on their insurance because of confusing terms and conditions and fine print limitations in their policies.
This report, Standardising General Insurance Definitions commissioned by Financial Rights Legal Centre calls upon the Australian Government to simplify and standardise key insurance definitions used in home building and contents insurance and regulate the fine print used to exclude and qualify terms.
It examines the Product Disclosure Statements of the home insurance policies of 34 insurers in Australia. It also reports on a series of focus groups conducted to explore consumers’ understandings of these terms, and related concerns.
Financial Rights acknowledges Aboriginal and Torres Strait Islander peoples as the traditional owners and celebrate the diversity of Aboriginal peoples and their ongoing cultures and connections to all lands and waters. Financial Rights acknowledges the Gadigal people of the Eora Nation as the traditional owners and custodians of the land on which our main office is located. We pay our respects to Elders past and present and future traditional custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.
Aboriginal and Torres Strait Islander peoples should be aware this website may contain images or names of people who have passed away.
