Letter to your insurer requesting documents

Instructions to users:

Step 1: Read our fact sheet

If you are uninsured, you should consider reading our fact sheet on Car Accident when Uninsured

If you have any questions about how or when to use this letter or if you need advice before completing it, please call our Insurance Law Service on 1300 663 464 for legal advice. Or call 1800 007 007 for financial counselling advice.

Step 2: Find the correct address to send this letter to your insurer

You will need to send this request to the insurer’s complaints department contact. Find the insurer’s complaint department details from the Australian Financial Complaints Authority (AFCA) ‘find a financial firm’ web page or you can phone AFCA on 1800 931 678 to ask for the insurer’s internal dispute resolution contact details.

Step 3: Complete the questions below

Answer the questions below to customise your letter.
Click the Preview Letter button below. You will be prompted if there is missing information.
To make changes to your answers, use the Click here to change your selections feature, on the preview letter page.

Step 4: Copy & Paste the letter into your email or Word program, and send it!

Copy & paste the letter into your email or a Word document.
You can make other changes but be careful about changing the auto-generated content – get advice first.
Email or post the letter to the insurer.

What is your name (as shown on any correspondence about this accident)?*
How would you like to be contacted?*
- Postal address
- Email
What is your address?*
Street Address Suburb/Town State Post Code Country
What is your email address?*
What is the name of the insurer that you wish to request documents from?*
How do you want to send this letter to the insurer?*
- By post
- By email
If you need help finding the Internal Dispute Resolution (IDR) contact details for the insurer, see the information and link above about finding IDR contact details through the AFCA website.
What is the IDR address of the insurer that you wish to request documents from?*
Street Address Suburb/Town State Post Code Country
What is the IDR email address for the insurer?*
What is your claim number?
What is your policy number?
On what date did you receive a letter from the insurer rejecting your claim?*
DD slash MM slash YYYY
Phone
This field is for validation purposes and should be left unchanged.

Click here to change your selections

Have you used one of these Sample Letters? Was it helpful? We would really appreciate your feedback. Take our 2 minute survey

Last updated: October 2018.

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Support the work of the Financial Rights Legal Centre today.

Claudia was comprehensive in her investigation of my pds and clearly communicated what my rights are and potential next steps. I have clear next steps to respond to the insurer in this case. Claudia helped to remove the emotional charge for me from this ongoing insurance issue and given me clear steps to resolution. Thank you so much.

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Have you used one of these Sample Letters? Was it helpful? We would really appreciate your feedback. Take our 2 minute survey

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