Letter to business cancelling a direct debit authority

Instructions to users:

Step 1: Read our fact sheet

Before using this letter you should read our fact sheet on Direct Debits.

If you have any questions about how or when to use this letter or if you need advice before completing it, please call our Credit & Debt Legal Advice line on 1800 844 949 for legal advice in NSW. Or call 1800 007 007 for financial counselling advice.

Step 2: Find the correct address to send this letter to the business which is direct debiting your account

You will need to send this request to the business that is direct debiting your account. Their contact details should be on your contract invoices.

If you are cancelling a direct debit to pay a loan, you will need to send this request to your lender. Find your lender’s complaint department details from the Australian Financial Complaints Authority (AFCA) ‘find a financial firm’ webpage or you can phone AFCA on 1800 931 678 to ask for the lender’s internal dispute resolution contact details.

Step 3: Complete the questions below

Answer the questions below to customise your letter.
Click the Preview Letter button below. You will be prompted if there is missing information.
To make changes to your answers, use the Click here to change your selections feature, on the preview letter page.

Step 4: Copy & Paste the letter into your email or Word program, and send it!

Copy & paste the letter into your email or a Word document.
You can make other changes but be careful about changing the auto-generated content – get advice first.
Email or post the letter to the business.

What is your name (as shown on your contract, bills or statements)?*
How would you like to be contacted?*
- Postal address
- Email
What is your address (as shown on contract, bills or statements)?*
Street Address Suburb/Town State Post Code Country
What is your e-mail address?*
What is the name of the business that has been direct debiting your account?*
How do you want to send this letter to the business that has been direct debiting your account?*
- By post
- By email
What is the address of the business which has been direct debiting your account?*
Street Address Suburb/Town State Post Code Country
What is the email address of the business which has been direct debiting your account?*
What is your account number or reference number (as shown on your account statements)?*
If this is a contract for goods or services, are you also cancelling your contract (as opposed to making payments via another method)?*
- Yes
- No
WARNING: Cancelling a direct debit or cancelling a contract may result in negative consequences (such as default or early termination fees, or even legal action). For advice about managing loans and direct debits call 1800 007 007.
What is the name of the bank where your account is held?*
What is the account number for the account that is being direct debited?*
What type of services are you being directed debited for?*
Examples: Magazine subscription; Gym membership; Television rental; etc.
What date do you want the direct debit to cease from?*
- Immediately
- A specific date
What date do you wish direct debit to cease?
DD slash MM slash YYYY
WARNING: Cancelling a direct debit or cancelling a contract may result in negative consequences (such as default or early termination fees, or even legal action). If this is a loan, or you are not cancelling your contract for a service, you may need to set up alternative arrangements for payment. For advice about managing loans and direct debits call 1800 007 007

You should also check your contract with the business for how much notice is required. The effective date for the cancellation of the agreement should match the effective date for the cancellation of the direct debit.

Given this, if you want to change the cancellation date, please do so above.
Email
This field is for validation purposes and should be left unchanged.

Click here to change your selections

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Last updated: October 2018.

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Letter to business cancelling a direct debit authority

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