Financial Rights Legal Centre
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Call the National Debt Helpline
on 1800 007 007.
Letter to business cancelling a direct debit authority

Instructions to users:

Step 1: Read our legal information fact sheets

Before using this letter you should read our Fact sheet on Direct Debits for Credit Cards or Direct Debits for Cheque and Savings Accounts, depending on what type of account you have.

Step 2: Find the correct address to send this letter to the business which is direct debiting your account

You will need to send this request to the business that is direct debiting your account. Their contact details should be on your contract invoices.

If you are cancelling a direct debit to pay a loan, you will need to send this request to that organisation’s internal dispute resolution contact. You can obtain these details from:

Step 3: Complete the questions below

  • Answer the questions below to customise your letter.
  • Once you have completed the questions click the Preview Letter button below. The letter generator will prompt you if there is missing information.
  • If you realise you need to change your answers, use the Click here to change your selections feature, above or below the previewed letter.  Do NOT use the back arrows on the address bar or you will need to start all over again.

Step 4: Copy & Paste the letter into your Email or Word program, and send it!

  • You will need to copy & paste the generated letter into your email or into a Word document in order to send the letter to the other party.
  • Once you have pasted the generated letter into your own email or Word program you can make additional changes to the main text of the letter, however we do not advise deleting any of the legal content that has been automatically generated.
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Last updated: October 2018.