Financial Rights Legal Centre

Instructions to users:

Step 1: Read our legal information fact sheets

Before using this letter you should read our Fact sheet on Direct Debits for Credit Cards or Direct Debits for Cheque and Savings Accounts, depending on what type of account you have.

Step 2: Find the correct address to send this letter to the business which is direct debiting your account

You will need to send this request to the business that is direct debiting your account. Their contact details should be on your contract invoices.

If you are cancelling a direct debit to pay a loan, you will need to send this request to that organisation’s internal dispute resolution contact. You can obtain these details from:

the Australian Financial Complaints Authority (AFCA) ‘find a financial firm’ web page
or you can phone AFCA on 1800 931 678 to ask for the insurer’s IDR contact details

Step 3: Complete the questions below

Answer the questions below to customise your letter.
Once you have completed the questions click the Preview Letter button below. The letter generator will prompt you if there is missing information.
If you realise you need to change your answers, use the Click here to change your selections feature, above or below the previewed letter. Do NOT use the back arrows on the address bar or you will need to start all over again.

Step 4: Copy & Paste the letter into your Email or Word program, and send it!

You will need to copy & paste the generated letter into your email or into a Word document in order to send the letter to the other party.
Once you have pasted the generated letter into your own email or Word program you can make additional changes to the main text of the letter, however we do not advise deleting any of the legal content that has been automatically generated.

What is your name (as shown on your contract, bills or statements)?*
How would you like to be contacted?*
- Postal address
- Email
What is your address (as shown on contract, bills or statements)?*
Street Address Suburb/Town State Post Code Country
What is your e-mail address?*
What is the name of the business that has been direct debiting your account?*
How do you want to send this letter to the business that has been direct debiting your account?*
- By post
- By email
What is the address of the business which has been direct debiting your account?*
Street Address Suburb/Town State Post Code Country
What is the email address of the business which has been direct debiting your account?*
What is your account number or reference number (as shown on your account statements)?*
If this is a contract for goods or services, are you also cancelling your contract (as opposed to making payments via another method)?*
- Yes
- No
WARNING: Cancelling a direct debit or cancelling a contract may result in negative consequences (such as default or early termination fees, or even legal action). For advice about managing loans and direct debits call 1800 007 007.
What is the name of the bank where your account is held?*
What is the account number for the account that is being direct debited?*
What type of services are you being directed debited for?*
Examples: Magazine subscription; Gym membership; Television rental; etc.
What date do you want the direct debit to cease from?*
- Immediately
- A specific date
What date do you wish direct debit to cease?
WARNING: Cancelling a direct debit or cancelling a contract may result in negative consequences (such as default or early termination fees, or even legal action). If this is a loan, or you are not cancelling your contract for a service, you may need to set up alternative arrangements for payment. For advice about managing loans and direct debits call 1800 007 007

You should also check your contract with the business for how much notice is required. The effective date for the cancellation of the agreement should match the effective date for the cancellation of the direct debit.

Given this, if you want to change the cancellation date, please do so above.
Comments
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Last updated: October 2018.