Financial Rights Legal Centre
Hotline
Call our National Debt Helpline
on 1800 007 007.
Requesting documents

Instructions to users:

Step 1: Read our legal information fact sheet

Before using this letter you should read our fact sheet on requesting documents.

Step 2: Find the correct address to send this letter to your insurer

You will need to send this request to your lender’s internal dispute resolution contact.

You can obtain these details from:

Step 3: Complete the questions below

  • Answer the questions below to customise your letter.
  • Once you have completed the questions click the Preview Letter button below. The letter generator will prompt you if there is missing information.
  • If you realise you need to change your answers, use the Click here to change your selections feature, above or below the previewed letter.  Do NOT use the back arrows on the address bar or you will need to start all over again.

Step 4: Copy & Paste the letter into your Email or Word program, and send it!

  • You will need to copy & paste the generated letter into your email or into a Word document in order to send the letter to the other party.
  • Once you have pasted the generated letter into your own email or Word program you can make additional changes to the main text of the letter, however we do not advise deleting any of the legal content that has been automatically generated.
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Last updated: January 2019.