At Financial Rights Legal Centre we receive many calls about personal bankruptcy and other insolvency options under the Bankruptcy Act. While we generally support any provisions that will make Trustees more accountable, we note that the commentary in the Best Practice Report 2019 is almost exclusively about the rights of creditors. In this submission we address times when Trustee remuneration most affects debtors; remuneration and costs guidance from AFSA; and Registered Trustee remuneration incentive structures.