Financial Rights, Consumer Action and Financial Counsellors’ Association of Western Australia (FCAWA) generally supports the CGC continuing to prioritise work on complaints handling, identification and treatment of vulnerable consumers, financial hardship, temporary accommodation, scope of works, cash settlements and claims delays and external experts. We have noted ongoing issues with insurers refusing to recognise valid Third Party Authorities. Consistent acceptance of authorised representatives remains essential to fair and accessible claims handling. We think it is worth examining insurer’s compliance with Clause 98 that insurers will “try to make sure our processes are flexible enough to recognise the authority of your support person.”
