Joint Consumer Submission to AFCA’s proposed Rule changes for the Scams Prevention Framework

Consumer groups broadly support the proposed framework including AFCA’s approach to multi-party complaints, its information-gathering powers, the retention of its fairness jurisdiction, and the proposed systemic issues framework, and recognise the significant work undertaken by AFCA to prepare for the SPF. However, greater ambition is needed in this new jurisdiction to give full effect to the SPF. This submission outlines how this ambition can be implemented.