Financial Rights Legal Centre and Consumer Action Law Centre have each provided separate submissions to this inquiry, but now wish to provide this joint supplementary submission.
This submission is particularly in response to the term of reference relating to the capacity and capability of the financial counselling sector, and relates to the National Debt Helpline (NDH).
In particular, this submission identifies significant negative implications that arise as a result of a recent tender process for the NDH by the Department of Social Services (DSS) which will impact the capacity of the financial counselling sector, and the effectiveness of the NDH in the future.
