Despite operating for less than 12 months, the CSLR has already paid out life-changing amounts of compensation to some applicants whose disputes have been in limbo for months or even years. It is not an easy or short pathway to become eligible for CSLR compensation – applicants must have strong evidence of misconduct in connection with a narrow scope of licensed products and services, and persevere undeterred in the face of successive failures by the financial service provider over time. Our submission contains examples of cases where the CSLR has provided a lifeline to people left in difficult financial situations by professional misconduct.
