Financial Rights submission on the Insurance in Superannuation Working Group’s third discussion paper on member communication and engagement argues the need for the Working Group take a step back and focus on general communications and engagement principles.
Financial Rights recommends the Working Group develop overarching communications and engagement principles that should both improve the Code and the consumer/superannuation fund relationship and be key promises or objectives under the Code. The Working Group should then systematically identify every step of the consumer/superannuation fund relationship to identify what commitments can and should be made to improve the relationship with consumers, build trust and confidence and ensure that fewer disputes and issues arise in the future.
