Over the last three months the pandemic has dominated our services. The pandemic has brought people that have never missed a loan payment into worrying financial situations as well as taken people already struggling with hardship to new lows. Suddenly many more Australians find themselves in financial stress than ever before.
This experience in speaking to Australians on the front line of the pandemic’s financial impact, gives us an ability to highlight the government and industry measures that have worked, where some of these should be continued, post-pandemic and also those measures that have not worked as well and highlight the need for reform.
