This is a supplementary submission to the joint consumer submission provided in June to the Independent Review of the General Insurance Code: Initial Consultation Paper. In that submission we provided information regarding our 2021 research examining whether general insurance code subscribers met not just the letter of the commitment but the spirit of the existing commitment at Clause 95 – i.e. the quality of the policies developed and what protections and commitments were being made to customers who may be subject to family violence. We have since updated our research.
