Service update for Christmas/New Year period

Published on December 20, 2024

Our service hours will change during the holiday period:

National Debt Helpline: open all days except public holidays
NDH Chat: Closed from 8pm Friday 20 December, reopening 9am Monday 6 January
Caseworker Hotline (caseworkers only service): open all days except public holidays
Mob Strong Debt Help: Closed from 4:30pm Friday 20 December, reopening 9:30am Monday 6 January, including Youpla
Insurance Law Service: Closed from 1pm Friday 20 December, reopening 10am Monday 6 January
Credit and Debt Legal Advice: Closed from 1pm Friday 20 December, reopening 10am Monday 6 January
Administration line: Closed from 4:30pm Friday 20 December, reopening 9:30am Monday 6 January

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Claudia was comprehensive in her investigation of my pds and clearly communicated what my rights are and potential next steps. I have clear next steps to respond to the insurer in this case. Claudia helped to remove the emotional charge for me from this ongoing insurance issue and given me clear steps to resolution. Thank you so much.

Acknowledgement of Country

Financial Rights acknowledges Aboriginal and Torres Strait Islander peoples as the traditional owners and celebrate the diversity of Aboriginal peoples and their ongoing cultures and connections to all lands and waters. Financial Rights acknowledges the Gadigal people of the Eora Nation as the traditional owners and custodians of the land on which our main office is located. We pay our respects to Elders past and present and future traditional custodians and Elders of this nation and the continuation of cultural, spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.

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