Joy’s home was damaged in a storm. The roof, ceiling and floor boards needed repair and Joy made an insurance claim. Her insurer agreed to repair the interiors but not the roof. They claimed the damage was due to poor maintenance.
Joy was able to produce invoices proving she repaired her roof four years ago following another storm, when her insurer also rejected a claim on the basis of poor maintenance. Financial Rights helped her to dispute the current claim denial with her insurer.