Maggie took out a funeral insurance policy over the phone. She had second thoughts and called the insurer the next day to cancel the policy. The salesman subjected her to a lengthy spiel and used emotive language, such as her placing a “burden on her loved ones”. Maggie tried again the next week but was told that she would need to put her cancellation request in writing. Maggie tried several times over the next few years to cancel the policy but each time the insurer deflected her requests and she felt overwhelmed. Financial Rights got involved and was able to help Maggie cancel her policy and get her premiums refunded.