This is joint submission by Financial Rights, ACT Council of Social Service, Good Shepherd Australia New Zealand, the Public Interest Advocacy Centre and Queensland Council of Social Service responds to the Australian Energy Market Commission’s Consultation Paper Protecting Customers Affected by Family Violence. It supports the aim of the proposed rule to “place a requirement on energy retailers to provide assistance and support to consumers who are affected by family violence” but explains deficiencies in the rule. It makes 31 recommendations to address improvements to assist retailers to proactively prevent and respond to domestic and family violence.
